FAQ

1. Are your products suitable for all skin types?

Most of our products are formulated for various skin types. However, we recommend a patch test before use.

2. How long does delivery take?

Delivery usually takes 3–8 business days, depending on your location.

3. Do you accept returns?

No. Due to hygiene and safety reasons, we do not accept returns or exchanges.

4. What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with an unboxing video and product images.

5. Are your products cruelty free?

Yes, we are committed to responsible skincare practices.

6. How can I track my order?

Tracking details are shared via SMS, email, or WhatsApp after dispatch.

7. Can I cancel my order?

Orders cannot be cancelled after dispatch.

8. How should I use skincare products?

Please follow the usage instructions mentioned on product packaging.

9. Will skincare products give instant results?

Results vary depending on skin type and consistent usage.

10. How can I contact customer support?

You can contact us through the support details mentioned on our website.